Rockwell Windows is a window well manufacturer paving the way for safer, more beautiful homes. They prefer to run with a small team of experts in place of a big manufacturing structure. This method has worked well for them, but the recent supply chain issues pointed out a glaring hole in their operation. Without their shipping director in office, work was grinding to a halt. We helped them not only document but optimize their shipping and purchasing process, working directly with their in-house expert to ensure the business can flourish and adapt even when a director takes a day off.
The Challenge
- Complex logistics processes prone to frequent change
- Operations halt when key team members are out of office
- Incomplete and outdated documentation makes hiring difficult
Our Solution
- Conducted thorough interviews and research to establish best practices
- Documented all standard operating procedures and resources
- Compiled easy to access and reference handbooks
The Result
- Enabled shipping and purchasing team expansion
- Operations run independently of any one employee
- Scalable processes can be applied to a secondary location
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Other Success Stories
We customize our deliverables to your needs, but here are a few examples of deliverables that can take your teams to the next level.
Company: Valley Glass
The Result
- Reduced turnover from 150% to 45% in under a year
- Shortened the ramp period for new hires
- Reduced managers’ time investment in training new hires
Company: Tech 9
The Result
- Reduced ramp period from 1 year to 3 months
- Refocused sale rep efforts on tasks that lead to closes
- Closed full-service deals within 3 months of training
Company: Rockwell Windows
The Result
- Enabled shipping and purchasing team expansion
- Operations run independently of any one employee
- Scalable processes can be applied to a secondary location